Shipping And Return Policy
Ek dafa ka rishta banana aasan hai, lekin hamara khwab aapko har saal apne sath joray rakhna hai—bilkul ghar ke ek sachaay sathi ki tarah
Shipping & Refund Policy
We carefully pack and dispatch premium mangoes with freshness, safety and customer satisfaction in mind.
Shipping Policy
At Dreamly.pk, we carefully pack and dispatch premium mangoes directly from our orchards and trusted farms to ensure freshness and quality.
Fresh Mango Promise
Mangoes are fresh and seasonal, so dispatch timing may vary slightly depending on variety availability and weather conditions.
Secure Packaging
Every order is packed carefully to protect the fruit during delivery and keep it in the best possible condition.
Order Processing
- Orders are usually processed within 24 to 48 hours after confirmation.
- COD orders require confirmation before dispatch.
- During peak mango season, dispatch times may vary depending on variety availability.
Delivery Time
- Major cities usually receive orders within 1 to 3 working days after dispatch.
- Remote areas may take 3 to 5 working days.
- Delivery timelines may vary due to weather, courier delays or seasonal demand.
Shipping Charges
- Orders below 8kg may have shipping charges applied at checkout.
- Free delivery may apply on selected weights, offers or products.
Pre-Orders
Some varieties may be available on pre-order only. Dispatch dates for pre-order products are clearly mentioned on product pages.
Delivery Information
Please make sure your address and contact number are correct. Dreamly.pk is not responsible for delays caused by incorrect shipping details.
Refund & Replacement Policy
Since mangoes are fresh and perishable products, refunds and replacements are handled carefully after review.
Damaged or Spoiled Orders
- Contact our support team within 24 hours of delivery.
- Share clear photos or videos of the package and mangoes.
- Our team will review the issue and provide a suitable solution.
Replacement Eligibility
- The order arrives significantly damaged.
- Wrong product or variety was delivered.
- Product quality issue is verified by our team.
Non-Eligible Cases
- Minor natural size or color variation.
- Delayed opening after delivery.
- Incorrect shipping information provided by customer.
- Personal taste preferences.
Refund Process
Approved refunds or adjustments are processed after review and may take a few business days depending on the payment method.
Need Help?
For order support, delivery questions or quality concerns, contact our support team through WhatsApp or email.